GLPi Network Help Desk, Assets and ITSM Training Courses
Altnix offers Training courses on GLPi Network software for all modules such as Asset Management, Help Desk, ITSM, Problem Management, and Change Management. Altnix can train your employees on how to set up new GLPi installation as well as administer GLPi on a daily basis. Altnix provides standard courses and custom training modules tailored for specific organizational requirements. Altnix is an authorized Silver Partner for GLPi Network.
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Altnix is an authorized partner for the GLPi Network product developed by Teclib. Our team has been working with GLPi for more than 10 years now. Our team has implemented and supported GLPi Network for customers of all sizes across the globe. |
Course offered for GLPi Network Administration
Altnix offers the following training courses of GLPi Network Edition.
| Course ID and Course Name | Price Per Attendee | Upcoming Class Schedule |
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Course ID 43101:GLPi Help Desk & Asset Management Administrator Training - Basic Course Help Administrator training will cover topics required for setting a Help Desk and Service Desk facility using the GLPi Help Desk and Asset Management features. For details on the course refer to the table below |
USD 950 |
Aug 24,25,26 Sep 13,14,15 |
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Course ID 43102: GLPi Network ITSM Administrator Training - Advanced Course GLPi ITSM training will enable attendees to set up a complete ITSM framework using the ITSM features in GLPi such as Incident Management, Problem Management, and Change Management. For details on the course content please contact us |
USD 1450 |
Sep 20,21 Oct 5,6 |
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Course ID 43103: GLPi Advanced Developer Training GLPi Developer course enables attendees to modify and customize the GLPi Asset Management and ITSM features. System integration with 3rd party tools using APIs will also be covered. For details on the course content please contact us |
USD 1950 | Contact Us |
Course Syllabus
GLPi Network Help Desk Administrator Training – Basic
Duration of the course: 3 Days
Mode of Delivery: In-Person or Live On-Line
Attendees must be familiar with the following topics:
- Experience at working at the IT Help Desk or Service Desk environment
- Must understand a Ticket Life Cycle managed at typical IT support operations
basic knowledge of Linux Operating System
Click for Basic Course Training Syllabus
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Module |
Topics Covered |
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GLPi Installation |
Operating System-Level Dependencies |
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GLPi Installation Process |
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GLPi Network Basics |
Overall GLPi Architecture |
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File Locations and Directory Structure |
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Module Overview |
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GLPi Network versus Community Edition |
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Entities |
Entity Overview |
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Multi-Entities in GLPi |
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Root Entity |
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Asset Management Module |
Overview of Assets |
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Pre-defined Assets (Computers, Monitors, Software, etc) |
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Asset Management using GLPi |
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Components and Relationships |
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Discovery of Assets |
Using Fusion Inventory for Asset Discovery |
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Installing Agents for Fusion Inventory |
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Network SNMP Based Discovery - Basics |
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Service Categories |
Creating Service Categories |
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Using Sub Categories |
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Groups |
Basic Understanding of Groups |
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Using Multiple Groups and Sub Groups |
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Mapping Services to Queues |
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Technicians |
Creating Technician |
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Roles and Permissions for Technicians |
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Assigning Technicians to Groups and Categories |
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ACL and access controls for Technicians |
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Customers |
Creating new customer users in GLPi |
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Service-level Agreements |
Defining Service Level Agreements (SLA) |
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Mapping SLAs to Tickets |
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Using Priorities with SLA |
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Rules |
Creating and Using Rules in GLPi |
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Reservations |
Reservation Feature in GLPi |
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Using Reservations in GLPi |
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Mail Settings |
Mail Gateway setup |
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Email address and Alias definition |
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Escalations |
Defining the escalation matrix in GLPi |
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Approaches to Escalations |
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Notifications |
Triggering notifications to agents and customers |
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Notification Templates |
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Auto Responses |
Auto-response templates |
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Calendars And Time Zones |
Defining Calendars and Time Zones |
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Backup and Restore |
Backup and Restore of GLPi |
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Reports |
Basic Report generation in GLPi |
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Introduction to More Reporting Module (M-Reports) |
GLPi Network Help Desk Administrator Training – Advanced
Duration of the course: 2 Days
Mode of Delivery: In-Person or Live On-Line
Attendees must be familiar with the following topics:
- Must have completed GLPI Help Desk Basic Administrator Training course OR have 2 years of Experience managing with GLPi
- Complete understanding of ITIL concepts of Service Management
- Good Knowledge of Linux operating systems
- Basic understanding of integration techniques using APIs
Click for Advanced Course Training Syllabus
|
Module |
Topics Covered |
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Problem Management |
Overview of Problem Management |
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Problem Management basic workflow |
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Change Management |
Overview of Change Management Overview |
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Basic Change Management workflow |
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Incident Management |
Incident Management Overview in GLPi |
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Advanced Configuration Options |
New Components |
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New Pull Downs |
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Root Entity |
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Advanced Management Menu |
Budget Management |
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Contract Management |
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License Management |
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Software Management |
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Data Center Management |
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Rules Management |
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Role-Based Access |
Using Templates with Role Bases Access |
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Profiles Access Options |
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Authentication |
Integration with Active Directory or LDAP |
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APIs in GLPI |
Overview of APIs in GLPi |
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API based Integration with Third party tools |
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Metabase Reporting |
Integration with Metabase Reporting Tool |
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Creating new Dashboards in Metabase |
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Using Plugins in GLPI |
Plugin Library Overview |
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Using Plugins in GLPi |
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Form Designer in GLPI |
New Form Designer in GLPi |
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Using Forms in GLPi |
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CMDB and CI Relationship |
Concept of CI and CMDB |
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Relationship Mapping in CMDB |
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Linking Objects |
Cross Linking between GLPi Objects |
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Integration with Monitoring Tool |
Integration with Zabbix Monitoring tool |
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High Availability in GLPI |
Approach to High Availability in GLPi |
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Single Sign on |
SSO in GLPI |
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Import Export in GLPi |
Approach to Export Import of Data in GLPI |
Hands-on Lab Exercises
All our training courses use hands-on lab exercises for more efficient learning. Altnix will setup machines in our lab for attendees to follow the course contents.
Customized Training
Customers already using GLPi may need customized training on specialized topics of interest. In such cases, Altnix can provide custom training courses based on your requirements. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to request a custom training session.
For Registration
Please contact our training team This email address is being protected from spambots. You need JavaScript enabled to view it. and on the phone please call +1-800-913-5553 or +91-70-4524-1620