GLPi Network ITSM
GLPi is a robust open-source IT Service Management platform that provides helpdesk ticketing, asset management, and change tracking in one centralized system. Built to scale with enterprise needs, GLPi is ideal for ITIL-aligned service operations.
Disclaimer: GLPi and the GLPi logo are trademarks of Teclib’. All rights reserved. We are not affiliated with or endorsed by them.
At Altnix, we deliver GLPi deployment, customization, plugin development, and support to streamline IT support operations.
GLPi Network Open Source ITSM
Open Source ITSM
Complete IT Service Management framework
Feature parity with other Expensive Enterprise ITSM Software
Open Source code availability
CMDB and Assets
Asset Discovery for Servers, Software, Network Devices and More
CMDB, Classes, CI Relationship and Impact Analysis
Asset Management, SAM and License Management Features
Help Desk and Service Management
Full Feature Service Management and Help Desk
Service Catalog with flexible SLA Management
Self Service Portal for Internal and External Users
FAQ and Knowledge Base
Incident Management
Incident Management Workflow
Integration with Incident Alerting tools such as PagerDuty, Twilio and Opsenie
Linkages between Incidents to CMDB, Problem and Change
Problem Management
Problem Management Workflow Module
Linkages to CMDB, Incident and Change
Known Error Database
Knowledge Base
Reporting and Analytics
Default Reports and Dashboards
Interactive Filters and CSV Exports
Integration to BI and Analytics Tool such as Cognos, Metabase and JasperSoft
Serviceability
High Availablity and Scalable Deployment options
Cloud and Container Based Deployments Possible
Integration with Third party tools using APIs
Security
User Access Controls, profiles and Permissions
Authentication with Local AD, OAuth, Azure AD, and SSO Options
Ecnryption for Database Available
Audit Logs and Security Assessment Reports
Why Choose Altnix for GLPi Network ITSM?
Altnix Advantage
GLPi Network Official Partner
Altnix is an official Silver partner for GLPi Network from Teclib. Our company can help procure subscriptions for GLPi Network Editions.
GLPi Integration Services
If you are looking for integration of GLPi with other third party software, please refer to Integration of GLPi with Other Software Tools
Migration from ServiceNow to GLPi ITSM
If you are looking to migrate from an existing ServiceNow Deployment to GLPi ITSM, we can help.
Migration from JIRA Service Management to GLPi ITSM
If you are looking to migrate from an existing JIRA Service Management Deployment to GLPi ITSM, we can help.
GLPi Network Business Analysis
Our team provides complete business analysis services for GLPi Network
Requirements gathering for your project requirements on GLPi Network
Interview with key stakeholders
Preparation of business requirements document (BRD)
BRD sign off for further architecture design
High-Level project timelines and cost estimates
GLPi Network Solution Architecture Design
Based on the business analysis conducted earlier, our consultants will design a solution architecture around GLPi Network :
High-Level Solution design using GLPi Network
Identify other open source products for completing your business needs (example: OCS Inventory, Chat Server, SMS service, project management tool, Reporting Engine)
Identify areas of integration between GLPi Network and third-party tools such as Microsoft SCCM, Sharepoint, Chat Server, ERP tools, HR and CRM tools
Provide sizing and configuration details for server and related hardware
GLPi Network Implementation Services
Altnix provides implementation and customization services for GLPi Network Asset Management:
Out of the box implementation
Installation and setup of basic GLPi Network
Template design and custom fields
Customization of workflows and screens in GLPi Network
Custom branding and logo on relevant screens in GLPi Network
Plugins and open source community add-ons
Complete Module development
GLPi Network Migration Services
For customers already using GLPi Network Altnix provides migration services that cover the following:
Minor patches on GLPi Network
Major upgrades on moving GLPi Network from an old version to a new version
Moving GLPi Network hardware infrastructure from on-premise to cloud
Moving GLPi Network hardware from one cloud to another cloud
GLPi Network in the Cloud
GLPi Network can be installed in public clouds such as Amazon AWS, Microsoft Azure, and Google Cloud. Altnix can provide a complete setup of GLPi Network on these cloud platforms. Additionally, Altnix can help customers provision GLPi Network on private clouds on any data center in the world.
24x7 GLPi Network Support Services
Altnix provides 24x7 support services to cater to different time zones across the world. With 24x7 support, customers get predictable response times and resolution times as per pre-defined service level agreements.
Business Hours Support
24x7 Support Services
Response times as short as 30 minutes based on your SLA levels
Resolution times based on your SLA levels
Annual Maintenance Contracts
Altnix offers the choice of annual maintenance contracts to customers who are eager to customers who need professional support services.
On-call maintenance contracts
Shared maintenance contracts with pre-defined hours of support
A dedicated support team for large enterprise requirements
