GLPi Network Open Source ITSM

 

Open Source ITSM
  • Complete IT Service Management framework
  • Feature parity with other Expensive Enterprise ITSM Software
  • Open Source code availability

                                           

  • Asset Discovery for Servers, Software, Network Devices and More
  • CMDB, Classes, CI Relationship and Impact Analysis
  • Asset Management, SAM and License Management Features

CMDB and Assets

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Help Desk and Service Management
  • Full Feature Service Management and Help Desk
  • Service Catalog with flexible SLA Management
  • Self Service Portal for Internal and External Users
  • FAQ and Knowledge Base

  

  • Incident Management Workflow
  • Integration with Incident Alerting tools such as PagerDuty, Twilio and Opsenie
  • Linkages between Incidents to CMDB, Problem and Change

 Incident Management

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Problem Management
  • Problem Management Workflow Module
  • Linkages to CMDB, Incident and Change
  • Known Error Database
  • Knowledge Base

 

  • Default Reports and Dashboards
  • Interactive Filters and CSV Exports
  • Integration to BI and Analytics Tool such as Cognos, Metabase and JasperSoft

 Reporting and Analytics

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Serviceability
  • High Availablity and Scalable Deployment options
  • Cloud and Container Based Deployments Possible
  • Integration with Third party tools using APIs

 

  • User Access Controls, profiles and Permissions
  • Authentication with Local AD, OAuth, Azure AD, and SSO Options
  • Ecnryption for Database Available
  • Audit Logs and Security Assessment Reports

 Security

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Altnix Advantage

 

GLPi Network Official Partner

Altnix is an official Silver partner for GLPi Network from Teclib. Our company can help procure subscriptions for GLPi Network Editions.

GLPi Integration Services

If you are looking for integration of GLPi with other third party software, please refer to Integration of GLPi with Other Software Tools

GLPi Network Business Analysis

Our team provides complete business analysis services for GLPi Network

  • Requirements gathering for your project requirements on GLPi Network
  • Interview with key stakeholders
  • Preparation of business requirements document (BRD)
  • BRD sign off for further architecture design
  • High-Level project timelines and cost estimates

GLPi Network Solution Architecture Design

Based on the business analysis conducted earlier, our consultants will design a solution architecture around GLPi Network :

  • High-Level Solution design using GLPi Network
  • Identify other open source products for completing your business needs (example: OCS Inventory, Chat Server, SMS service, project management tool, Reporting Engine)
  • Identify areas of integration between GLPi Network and third-party tools such as Microsoft SCCM, Sharepoint, Chat Server, ERP tools, HR and CRM tools
  • Provide sizing and configuration details for server and related hardware

GLPi Network Implementation Services

Altnix provides implementation and customization services for GLPi Network Asset Management:

  • Out of the box implementation
  • Installation and setup of basic GLPi Network
  • Template design and custom fields
  • Customization of workflows and screens in GLPi Network
  • Custom branding and logo on relevant screens in GLPi Network
  • Plugins and open source community add-ons
  • Complete Module development

GLPi Network Migration Services

For customers already using GLPi Network Altnix provides migration services that cover the following:

  • Minor patches on GLPi Network
  • Major upgrades on moving GLPi Network from an old version to a new version
  • Moving GLPi Network hardware infrastructure from on-premise to cloud
  • Moving GLPi Network hardware from one cloud to another cloud

GLPi Network in the Cloud

GLPi Network can be installed in public clouds such as Amazon AWS, Microsoft Azure, and Google Cloud. Altnix can provide a complete setup of GLPi Network on these cloud platforms. Additionally, Altnix can help customers provision GLPi Network on private clouds on any data center in the world.

24x7 GLPi Network Support Services

Altnix provides 24x7 support services to cater to different time zones across the world. With 24x7 support, customers get predictable response times and resolution times as per pre-defined service level agreements.

  • Business Hours Support
  • 24x7 Support Services
  • Response times as short as 30 minutes based on your SLA levels
  • Resolution times based on your SLA levels

Annual Maintenance Contracts

Altnix offers the choice of annual maintenance contracts to customers who are eager to customers who need professional support services.

  • On-call maintenance contracts
  • Shared maintenance contracts with pre-defined hours of support
  • A dedicated support team for large enterprise requirements

Case Studies

 

Knute Weicke

Security Head, IT

Fellowes Inc, USA

  

 

Altnix was an instrumental partner in two phases of our Security ISO needs. The first being a comprehensive developed Service/Ticketing system for our global offices. The second being that of an Asset Management tool that ties all assets into our Ticketing systems to close a gap that we had in that category. They are strong partners in working towards a viable solution for our needs

 

 

The Altnix team was very easy to work with and resolved our needs in a timely manner.  Working with Altnix, allowed us to focus on our core business while they handled the technical components to help streamline our business tools.  We have found a strategic partner in Altnix

  

 

Johnnie Rucker

General Manager

Encore Global Solutions, USA

 

 

White Papers

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