Case Studies

 

You will find case studies where open source products have been implemented successfully for IT infrastructure management.

 

case-study

Case Study: Internet of Things - IoT for Automobile Industry

There is a need for all Business Applications to be user friendly and help increase overall productivity for the floor operator as well as business decision-makers. You can apply the best design practices from a UI/UX point of view to the Internet of Things (IoT) applications.

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Customer Highlights

  • IoT Customer in Automobile Industry
  • Sensors tracking and Mapping
  • Real-Time Tracking of Customer Servicing
  • Drive Adoption of Latest Firmware Upgrade
  • Monetize Upgrades and Services
 

Solution Highlights

  • IoT Integration between Sensors and Software
  • UI/UX Design from Scratch
  • CRM and Analytics In-Built
  • Dashboards Business Metrics
  • Monitoring Tools for Campaigns
  • Push-Technology for Firmware Upgrade
  • Remote Control on Field Elements
  • Auto Scaling Support for Workload Flexibility
  • Cloud Deployment

 

 

Industry: Automobile

Products: UI/UX, Cloud, CRM

 


 

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Case Study: IT Service Management - Pharmacy

Asset Management and Change Process control are not easy when you are a large chain of Pharmacy and hospitals. In this implementation, we took care of the complexities in ITSM along with custom workflows for Service Request and Purchase order handling.

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Customer Highlights

  • Country Wide Pharmacy and Hospital Chain
  • 3000+ Retail outlets for Pharmacy and Drugs
  • 8000 employees across HQ and Branches
  • Need for streamlining IT Operations and Processes
  • Integrate with other HealthCare Software
 

Solution Highlights

  • On-Premise Deployment
  • IT Service Management with GLPi Tool
  • Asset Management with Discovery
  • Purchase Order Process Flow
  • Help Desk and Service Request
  • Change Management Process Flows
  • Custom Reports and Dashboards
  • Integration with HealthCare Software
  • Scale Solution for High Volume Calls
  • Role-Based Access to Different Departments

 

  

Industry: Pharma / Healthcare

Products: GLPi, ITSM

 


 

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Case Study: IT Infrastructure Monitoring - Banking

When a large bank with more than 2500 branches decided to explore open source options, there was a need for enterprise-class software that could handle customized Banking Applications. We designed and solution that was scalable and flexible to accommodate any non-standard requirements for IT Infrastructure monitoring.

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Customer Highlights

  • One of Top 10 Banks in the Country
  • 45,000 employees across HQ and Branches
  • More than 2500 retail branch outlets
  • Datacenter, DR Site, and Corporate Office Covered
  • Long Term Adoption of Open Source to Reduce TCO
 

Solution Highlights

  • On-Premise Deployment
  • Monitoring solution using Nagios suite
  • Server, Network, and Hardware Covered
  • Databases, Middleware, and Applications
  • High Availability and DR design
  • Integration with OTRS ITSM
  • More than 4000 tickets per day handled
  • Integration with Reporting Tool
  • Custom Dashboards and SLA Compliance
  • 30% Reduction in Operating Costs
  • 90% Reduction in License Costs

 

  

Industry: Banking

Products: Nagios, Monitoring, OTRS

 


 

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Case Study: Employee On-Boarding: Insurance

The On-Boarding experience of a new Employee is an important factor in the satisfaction and efficiency of any employee joining your company. With automation, we are able to reduce unnecessary process delays for tasks involved in new employee on-boarding.

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Customer Highlights

  • Country Wide Insurance Company
  • 10,000 employees across HQ and Branches
  • Efficiency around New Employee On-Boarding
  • Integrate with HR, BackOffice, and IT Software
  • Process Automation for Reducing Lead Times
  • Increase End User Satisfaction and Service Quality
 

Solution Highlights

  • On-Premise Deployment
  • Process Automation with OTRS
  • Workflow Design in OTRS
  • Integration with HR, Back Office, and IT Software
  • Reduce Lead time from 2 weeks to 3 days
  • Increased customer satisfaction for new employee hires
  • Dashboard for process summary
  • Insight into delays and bottlenecks
  • Performance Reports and Compliance

 

  

Industry: Finance / Insurance

Products: Automation, OTRS