Case Studies
You will find case studies where open source products have been implemented successfully for IT infrastructure management.
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Case Study: Internet of Things - IoT for Automobile Industry
There is a need for all Business Applications to be user friendly and help increase overall productivity for the floor operator as well as business decision-makers. You can apply the best design practices from a UI/UX point of view to the Internet of Things (IoT) applications.
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Customer Highlights
- IoT Customer in Automobile Industry
- Sensors tracking and Mapping
- Real-Time Tracking of Customer Servicing
- Drive Adoption of Latest Firmware Upgrade
- Monetize Upgrades and Services
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Solution Highlights
- IoT Integration between Sensors and Software
- UI/UX Design from Scratch
- CRM and Analytics In-Built
- Dashboards Business Metrics
- Monitoring Tools for Campaigns
- Push-Technology for Firmware Upgrade
- Remote Control on Field Elements
- Auto Scaling Support for Workload Flexibility
- Cloud Deployment
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Industry: Automobile
Products: UI/UX, Cloud, CRM |
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Case Study: IT Service Management - Pharmacy
Asset Management and Change Process control are not easy when you are a large chain of Pharmacy and hospitals. In this implementation, we took care of the complexities in ITSM along with custom workflows for Service Request and Purchase order handling.
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Customer Highlights
- Country Wide Pharmacy and Hospital Chain
- 3000+ Retail outlets for Pharmacy and Drugs
- 8000 employees across HQ and Branches
- Need for streamlining IT Operations and Processes
- Integrate with other HealthCare Software
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Solution Highlights
- On-Premise Deployment
- IT Service Management with GLPi Tool
- Asset Management with Discovery
- Purchase Order Process Flow
- Help Desk and Service Request
- Change Management Process Flows
- Custom Reports and Dashboards
- Integration with HealthCare Software
- Scale Solution for High Volume Calls
- Role-Based Access to Different Departments
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Industry: Pharma / Healthcare
Products: GLPi, ITSM |
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Case Study: IT Infrastructure Monitoring - Banking
When a large bank with more than 2500 branches decided to explore open source options, there was a need for enterprise-class software that could handle customized Banking Applications. We designed and solution that was scalable and flexible to accommodate any non-standard requirements for IT Infrastructure monitoring.
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Customer Highlights
- One of Top 10 Banks in the Country
- 45,000 employees across HQ and Branches
- More than 2500 retail branch outlets
- Datacenter, DR Site, and Corporate Office Covered
- Long Term Adoption of Open Source to Reduce TCO
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Solution Highlights
- On-Premise Deployment
- Monitoring solution using Nagios suite
- Server, Network, and Hardware Covered
- Databases, Middleware, and Applications
- High Availability and DR design
- Integration with OTRS ITSM
- More than 4000 tickets per day handled
- Integration with Reporting Tool
- Custom Dashboards and SLA Compliance
- 30% Reduction in Operating Costs
- 90% Reduction in License Costs
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Industry: Banking
Products: Nagios, Monitoring, OTRS |
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Case Study: Employee On-Boarding: Insurance
The On-Boarding experience of a new Employee is an important factor in the satisfaction and efficiency of any employee joining your company. With automation, we are able to reduce unnecessary process delays for tasks involved in new employee on-boarding.
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Customer Highlights
- Country Wide Insurance Company
- 10,000 employees across HQ and Branches
- Efficiency around New Employee On-Boarding
- Integrate with HR, BackOffice, and IT Software
- Process Automation for Reducing Lead Times
- Increase End User Satisfaction and Service Quality
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Solution Highlights
- On-Premise Deployment
- Process Automation with OTRS
- Workflow Design in OTRS
- Integration with HR, Back Office, and IT Software
- Reduce Lead time from 2 weeks to 3 days
- Increased customer satisfaction for new employee hires
- Dashboard for process summary
- Insight into delays and bottlenecks
- Performance Reports and Compliance
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Industry: Finance / Insurance
Products: Automation, OTRS |
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Case Study: 4G/5G Cloud Infrastructure: Telecom
New 4G/5G Services for Telecom are being rolled out using a flexible Cloud infrastructure that uses the concept of Network Function Virtualization (NFVI). For leveraging maximum benefit from NFVI, it is important to know exact usage of the infrastructure as well as any performance bottlenecks.
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Customer Highlights
- More than 300 Million End Users
- Very Large Scale Deployment
- Scalable Flexible Solution
- Telecom Infrastructure on Virtualized Model
- Cost Optimized for Exact Usage Volumes
- Increase End User Satisfaction and Service Quality
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Solution Highlights
- OpenStack based deployment
- Virtualization using NFVI technology
- Prometheus, Grafana and Elastic Search
- Detailed knowledge of all parts of Infra
- Monitoring for Performance
- In-Depth Analytics and KPIs
- Correlation and Machine Learning
- Reports and Dashboards
- Distributed Design for Scalability
- Insight into delays and bottlenecks
- Performance Reports and Compliance
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Industry: Telecom
Products: Prometheus, Thanos, Grafana, ElasticSearch |
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Case Study: 3G Equipment Monitoring: Telecom
A large scale deployment of 3G Telecom equipment has mix of IP Network, Optical Network, Radio Antenna, Access Network and Transport Network. Complementing the OSS/BSS solution is a central Manager of Manager (MoM) that provides integration with all parts of the Telecom equipment infrastructure. The MoM dashboard gives information about faults and performance bottlenecks.
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Customer Highlights
- UsersMore than 15,000 Hardware Devices
- Very Large Scale Deployment
- Mobile, Access and Transport Networks
- Manager of Manager NMS using OpenNMS
- Integration with multiple hardware equipment
- Centralize dashboard and Insights
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Solution Highlights
- Central NMS to show complete network
- OSS/BSS Deployment for Telecom
- Integration with Fibre Optic equipment
- Integration with Radio Equipment
- Integration with IP Networks
- Integration with Wireless Network
- Scalable deployment for future growth
- SNMP Traps, MIBs and Polling
- Northbound and Southbound APIs
- Reports and Dashboards
- Tool Customization as needed
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Industry: Telecom
Products: OpenNMS, Grafana, Jasper |
