OTRS (Open Ticket Request System)
OTRS is a flexible and highly configurable open-source service desk system used for internal IT support, customer service, or process-based ticketing. It enables automation, transparency, and SLA-driven service delivery.
Disclaimer: OTRS and the OTRS logo are trademarks of OTRS AG. All rights reserved. We are not affiliated with or endorsed by them.
At Altnix, we provide tailored OTRS implementation and process automation that matches your business workflows.
OTRS Features
Incident and Problem Management
Using OTRS Community Edition ITSM, your IT support team can resolve incidents on a daily tactical basis or resolve underlying Problems on a long-term strategic basis.
With a comprehensive Incident management backend, OTRS Community Edition works well for all common use cases around Incident and Problem Management.
Process Management and Workflows
Customer-centric processes and workflows can be designed inside OTRS Community Edition with decision points, approvals, and task definitions.
The process workflow works seamlessly with the Ticketing backend where the progress of each step in a process flow can be tracked till completion.
CMDB and Asset Management
Maintain your entire IT infrastructure assets information such as Hardware and Software using the CMDB CI classes.
If required, you can create new types of CI Classes and customize them as you need. You can link CMDB items with each other and define dependencies.
CMDB also maintains a history of changes made to a particular Configuration Item.
Change Management
Changes and Service transitions in your IT infrastructure can be handled inside OTRS Community Edition ITSM.
You can define a Change Request template, identify stakeholders in the form of a Change Advisory Board (CAB), create work orders with timelines, and track the progress of the Changes till completion.
Enterprise-Class Feature Set
OTRS Community Edition is an Enterprise-class software and supports features such as multi-tenancy, access control restrictions, workflows, LDAP integration, and dashboards and reports.
OTRS Community Edition can be installed on-premise or can also be hosted in the Cloud.
Why Choose Altnix for OTRS (Open Ticket Request System)?
Altnix Advantage for OTRS Based Monitoring
OTRS Community Edition ITSM Consulting Services and Architecture Design
Altnix provides consulting services for OTRS Community Edition ITSM. We are able to provide guidance for the overall architecture as well as low-level implementation details for customers who are looking for a robust ticketing system.
((OTRS) Community Edition Implementation and Customization
Altnix also provides implementation and customization services for OTRS Community Edition ITSM. Our team has deep expertise in deploying and managing OTRS Community Edition ITSM for small and medium businesses as well as large enterprises.
24x7 Support for OTRS Community Edition ITSM
Altnix offers 24x7 anytime, anywhere support for OTRS Community Edition ITSM. Our team of experts can support your OTRS Community Edition ITSM on an annual maintenance contract (AMC) basis.
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