GLPi Network Help Desk, Assets and ITSM Training Courses


Altnix offers Training Course on GLPi Network software for all modules such as Asset Management, Help Desk, ITSM, Problem Management and Change Management. Altnix can train your employees on how to setup new GLPi installation as well as administer GLPi on a daily basis. Altnix provides standard courses and custom training modules tailored for specific organizational requirements. Altnix is an authorized Silver Partner for GLPi Network.

 

For Registration on our Training  Contact Us

 

 2016-partenariat-glpi-network-altnix   Altnix is an authorized partner for the GLPi Network product developed by Teclib. Our team has been working with GLPi for more than 10 years now. Our team has implemented and supported GLPi Network for customers of all size across the globe.

 

Course offered for GLPi Network Administration

Altnix offers following training courses of GLPi Network Edition.

 Course ID and Course Name  Price Per Attendee  Upcoming Class Schedule

 Course ID 43101:GLPi Help Desk & Asset Management Administrator Training - Basic Course

Help Administrator training will cover topics required for setting a Help Desk and Service Desk facility using the GLPi Help Desk and Asset Management features.

For details on the course refer to table below

 USD 950

January 27,28,29

February 12,13,14

 Course ID 43102: GLPi Network ITSM Administrator Training - Advanced Course

GLPi ITSM training will enable attendees to setup complete ITSM framework using the ITSM features in GLPi such as Incident Management, Problem Management and Change Management .

For details on the course content please contact us

USD 1450

February 3,4

February 17,18

 Course ID 43103: GLPi Advanced Developer Training

GLPi Developer course enable attendees to modify and customize the GLPi Asset Management and ITSM features. System integration with 3rd party tools using APIs will also be covered.

For details on the course content please contact us

 USD 1950  Contact Us

 

Course Syllabus

Course Syllabus for GLPi Network Help Desk Administrator Training – Basic
 Duration of the Course:

 3 Days

 Mode of Delivery:

 In Person or Live On-Line

 Course Content:

 

 Module

 Topics Covered

 

 

GLPi Installation

  • Operating System Level Dependencies
  • GLPi installation Process

GLPi Network Basics

  • Overall GLPi Architecture
  • File Locations and Directory Structure
  • Module Overview
  • GLPi Network versus Community Edition

Entities

  • Entity Overview
  • Multi-Entities in GLPi
  • Root Entity

Asset Management Module

  • Overview of Assets
  • Pre-defined Assets (Computers, Monitors, Software etc)
  • Asset Management using GLPi
  • Components and Relationships

Discovery of Assets

  • Using Fusion Invenotry for Asset Discovery
  • Installing Agents for Fusion Inventory
  • Network SNMP Based Discovery - Basics

Service Categories

  • Creating Service Categories
  • Using Sub Categories
Groups
  • Basic Understanding of Groups
  • Using Multiple Groups and Sub Groups
  • Mapping Services to Queues
Technicians
  • Creating Technician
  • Roles and Permissions for Technicians
  • Assigning Technicians to Groups and Categories
  • ACL and access controls for Technicians
Customers
  • Creating new customer users in GLPi
 Service level Agreements
  • Defining Service Level Agreements (SLA)
  • Mapping SLAs to Tickets
  • Using Priorities with SLA
 Rules
  • Creating and Using Rules in GLPi
 Reservations
  • Reservation Feature in GLPi
  • Using Reservations in GLPi
 Mail Settings
  •  Mail Gateway setup
  •  Email address and Alias definition
 Escalations
  •  Defining escalation matrix in GLPi
  •  Approaches to Escalations
 Notifications
  •  Triggering notifications to agents and customers
  •  Notification Templates
 Auto Responses
  • Auto-response templates
 Calendars And Time Zones
  •  Defining Calendars and Time Zones
 Backup and Restore
  • Backup and Restore of GLPi
 Reports
  • Basic Report generation in GLPi
  • Introduction to More Reporting Module (M-Reports)

 

Hands on Lab Exercises

All our training course use hands on lab exercises for more efficient learning. Altnix will setup machines in our lab for attendees to follow the course contents.

 

Customized Training

Customers already using GLPi may need customized training on specialized topics of interest. In such cases, Altnix can provide custom training courses based on your requirements. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to request a custom training session.

 

For Registration

Please contact our training team This email address is being protected from spambots. You need JavaScript enabled to view it. and on the phone please call +1-800-913-5553 or +91-70-4524-1620

For more details  Contact Us

 

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