((OTRS)) Community Edition Ticketing System
((OTRS)) Community Edition is a leading open source ticketing system that provides enterprise class ticket management system at much lower costs compared to proprietary ticketing system software. ((OTRS)) Community Edition provides ready to use features for Help Desk organization and management and IT Service Management. Being Open Source, ((OTRS)) Community Edition can be extended and customized to meet the requirements of a particular customer environment. Altnix provides consulting, implementation and on-going maintenance of ((OTRS)) Community Edition based ticketing system.
((OTRS)) Community Edition Consulting Services starts at $30 per hour. For more details Contact Us
Key Features of ((OTRS)) Community Edition Ticketing System
|Help Desk Module: ((OTRS)) Community Edition offers Help Desk features including Queue Management, Ticket Resolution Process and Service Level Agreement (SLA) definition. With personal dashboards and reports, ((OTRS)) Community Edition provides analytics in Tickets being resolved by your Help Desk and compliance to SLAs agreed with customers.|
|IT Service Management (ITSM) Module: The ITSM module in ((OTRS)) Community Edition provides service management features that are compliant with ITIL best practices. This includes incident management, problem management, asset management, change management and configuration management. ITSM helps in managing business process risks and increasing quality of IT services.|
|Customization and Extensions: Being Open Source, ((OTRS)) Community Edition can be customized and integrated with other open source tools. OTRS can be integrated with other Enterprise level software such as ERP software, Monitoring Tools, Asset Management Tools and CRM tools. ((OTRS)) Community Eiditon workflows and features can also be customized for individual customer requirements.|
|Enterprise Class Feature Set: ((OTRS)) Community Edition is an Enterprise class software and supports features such as multi-tenancy, access control restrictions, workflows, LDAP integration and dashboards and reports. ((OTRS)) Community Edition can be installed on-premise or can also be hosted in the Cloud.|
((OTRS)) Community Edition Consulting Services
Altnix provides consulting services for (OTRS) Community Edition ticketing system. We are able to provide guidance for the overall architecture as well as low-level implementation details for customers who are looking for a robust ticketing system.
((OTRS)) Community Edition Implementation and Customization Services
Altnix also provides implementation and customization services for ((OTRS)) Community Edition ticketing system. Our team has deep expertise in deploying and managing OTRS based ticketing system for small and medium businesses as well as large enterprises.
24x7 Support for ((OTRS)) Community Edition Ticketing System
Altnix offers 24x7 anytime, anywhere support for ((OTRS)) Community Edition ticketing system. Our team of experts can support your (OTRS ) Community Edition on an annual maintenance contract (AMC) basis.
Disclaimer: OTRS is a copyrighted trademark that belongs to OTRS AG in Germany. Altnix does not make any claim of owning OTRS related Trademarks.