Incident Management with Nagios and ((OTRS)) Community Edition Integration
With Nagios and ((OTRS)) Community Edition ITSM tools, it is possible to automate incident management using integration between Nagios and ((OTRS)) Community Edition. This integration between Nagios and ((OTRS)) Community Edition increases operational efficiency, minimizes human errors and improves mean time to repair (MTTR) for incidents.
Alerts from Nagios Monitoring Tool
Nagios XI is an industry leading tool that offers monitoring of end to end IT infrastructure including Servers, Network Devices, Databases, and Applications. Whenever performance metrics of the IT assets breach threshold levels, Nagios will generate an Alert. These alerts can be seen on screen or sent as an email notification.
Incident Management in ((OTRS)) Community Edition ITSM
((OTRS)) Community Edition ITSM is an open source tool for complete IT Service Management (ITSM) including Help Desk, Incident Management, Change Management, CMDB, and Process Management. ((OTRS)) Community Edition provides a mechanism for defining workflows and escalation processes as per the business requirements for incident management.
Integration between Nagios and ((OTRS)) Community Edition
The integration between Nagios and ((OTRS)) Community Edition provides automatic linkages between Nagios alets, Incidents in ((OTRS)) Community Edition and Configuration Items in CMDB inside ((OTRS)) Community Edition.
Efficient Incident Management Process
Automating your incident management workflow offers a mechanism for tracking response times and resolution times for closure of incidents. This reduces mean time to repair (MTTR) and mean time between failures (MTBF). The ((OTRS)) Community Edition ITSM tool provides escalation mechanism to enforce service level agreements (SLA) from the service teams. Using this integration, the IT managers can provide higher levels of availability of their IT infrastructure.
Correlation between CMDB and Incident
((OTRS)) Community Edition ITSM provides automatic linkages and affected Configuration Items (CI) inside the CMDB. Using this linkage, it is now possible to understand IT Assets that are affected by a particular incident. It is also possible to know how many Incidents are being created by a particular IT Asset inside the CMDB. Such correlation is useful for capacity planning and permanent problem resolution.
Integration Services from Altnix
Altnix has expertise in both Nagios and ((OTRS)) Community Edition ITSM products. Altnix can integrate Nagios and ((OTRS)) Community Edition ITSM in your environment and provide automated incident management implementation inside ((OTRS)) Community Edition ITSM.
24x7 Support for ((OTRS)) Community Edition ITSM
Altnix offers 24x7 anytime, anywhere support for ((OTRS)) Community Edition ITSM. Our team of experts can support your ((OTRS)) Community Edition ITSM on an annual maintenance contract (AMC) basis.
Disclaimer: Nagios Log Server is trademark that belongs to Nagios Enterprises. Altnix does not claim any trademarks related to Nagios. Please refer to www.nagios.com for more information on Nagios products.
Disclaimer: OTRS is a registered trademark that belongs to OTRS AG Germany. Altnix does not make any claims on trademarks related to OTRS. Refer to www.otrs.com for more details.