Migration from ServiceNow(R) to Open Source GLPi ITSM
ServiceNow(R) is the industry leader in ITSM, ITAM and ITOM software. However many existing ServiceNow users see a need to migrate to open source ITSM software with the primary objective of lowering costs. GLPi ITSM Software is the leading open source alternative for Asset Management and ITSM features.
Altnix Expertise on ServiceNow to GLPi Migration
Altnix team of experts on GLPi ITSM have deployed multiple projects where end client has migrated from proprietary ServiceNow ITSM software to GLPi ITSM. We are involved in the complete process of the migration:
Assessment of Current Usage on ServiceNow and Compatibility with GLPi ITSM Software
Help Desk, Service Request, Change Management and Incident Management Module wise evaluation of features and gaps between ServiceNow and GLPi
Comparison of CMDB, Asset Management, ITAM and ITOM Use Cases between ServiceNow and GLPi
Worfklow Design and Equivalence between ServiceNow and GLPi Software
Business Logic Design on Various Screens between ServiceNow and GLPi Software
Integration between Various Ecosystem software such as Monitoring, Reporting, Automation Tools used by end client on ServiceNow already
Design Deploy and Build for Entire GLPi Software as part of Migration
Code Customization on GLPi to take care of specific client needs such as custom fields, auto-calculation of fields, automatic actions and approvals
Service Request Module Catalog Design in GLPi to match ServiceNow
Engagement Model
01
Consulting and Business Analysis Phase to Plan the Entire Migration
02
Technology Roadmap and Phase-Wise Approach to Migration
03
Implementation of Phases and Course Correction as needed
04
Integration with Existing IT Infrastructure
05
Training and Knowledge Transfer for Teams
06
Ongoing Monitoring & Optimization Support
