IT Service Management - Pharmacy
Introduction
Asset Management and Change Process control are not easy when you are a large chain of Pharmacy and hospitals. In this implementation, we took care of the complexities in ITSM along with custom workflows for Service Request and Purchase order handling.
Industry
Pharma / Healthcare
Products
GLPi
ITSM
Customer Highlights
- Country Wide Pharmacy and Hospital Chain
- 3000+ Retail outlets for Pharmacy and Drugs
- 8000 employees across HQ and Branches
- Need for streamlining IT Operations and Processes
- Integrate with other HealthCare Software
Solution Highlights
- On-Premise Deployment
- IT Service Management with GLPi Tool
- Asset Management with Discovery
- Purchase Order Process Flow
- Help Desk and Service Request
- Change Management Process Flows
- Custom Reports and Dashboards
- Integration with HealthCare Software
- Scale Solution for High Volume Calls
- Role-Based Access to Different Departments
