GLPi Asset Management and ITSM Training Courses


Altnix offers Training Course on GLPi Asset Management and ITSM tool. GLPi is an industry-leading open source software that provides Asset Management and ITSM features. Altnix can train your employees on how to setup new GLPi installation as well as administer GLPi on a daily basis. Altnix provides standard courses and custom training modules tailored for specific organizational requirements.

GLPi Consulting Services starts at $30 per hour. For more details  Contact Us

Standard Corporate Training

Altnix offers training on GLPi Asset Management and ITSM tool based on a standard course structure mentioned below. We can provide in person training or live online training where courses are delivered over a web conference tool. We deliver our lectures in English at reasonable rates.

Customized Training

Customers already using GLPi may need customized training on specialized topics of interest. In such cases, Altnix can provide custom training courses based on your requirements. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to request a custom training session.

GLPi Training Courses

The following courses are from Altnix

  • GLPi Asset Management and ITSM Administrator Training – Basic
  • GLPi Asset Management and ITSM Administrator Training – Advanced (Contact Us)

Course Syllabus

Course Syllabus for GLPi Asset Management and ITSM Administrator Training – Basic
 Duration of the Course:

 3 Days

 Mode of Delivery:

 In Person or Live On-Line

 Course Content:

 

 Module

 Topics Covered

 

 

GLPi Help Desk Installation

  • Operating System Level Dependencies
  • GLPi installation Process

 GLPi Basics

  • Overall GLPi Architecture
  • File Locations and Directory Structure
  • Module Overview
  • GLPi Network versus Community Edition

Entities

  • Entity Overview
  • Multi-Entities in GLPi
  • Root Entity

Asset Management Module

  • Overview of Assets
  • Pre-defined Assets (Computers, Monitors, Software etc)
  • Asset Management using GLPi
  • Components and Relationships

Service Catalog

  • Creating Service Catalogs
Queues
  • Basic Understanding of Queues
  • Role of Post Master Queue
  • Using Sub-Queues
  • Mapping Services to Queues
 Technicians
  • Creating Technician
  • Roles and Permissions for Technicians
  • Assigning Technicians to Queues
  • ACL and access controls for Technicians
Customers
  • Creating new customer users in GLPi
  • Assigning Queues and Services to Customers
 Service level Agreements
  • SLA for Services
  • SLA for Queues
  • Defining SLAs
  • Mapping SLAs to Customers
 Rules
  • Creating and Using Rules in GLPi
 Reservations
  • Reservation Feature in GLPi
  • Using Reservations in GLPi
 Management Module
  • License Management
  • Budget Management
  • Contract Management
  • Supplier and Contacts Management
  • Budget Management
 Mail Settings
  •  Mail Gateway setup
  •  Email address and Alias definition
 Escalations
  •  Defining escalation matrix in GLPi
  •  Approaches to Escalations
 Notifications
  •  Triggering notifications to agents and customers
  •  Notification Templates
 Auto Responses
  • Auto-response templates
 Calendars And Time Zones
  •  Defining Calendars and Time Zones
 Backup and Restore
  • Backup and Restore of GLPi
 Reports
  • Basic Report generation in GLPi
  • Introduction to Custom Reports

 

Pricing and Training Schedule

Please contact our training team This email address is being protected from spambots. You need JavaScript enabled to view it. or INDIA: +91-70-4524-1620 or +91-88-9800-8789 and US: +1-678-833-7339 for details on pricing and schedule for Training courses.

 

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