OTRS 5 Consulting and Implementation Services
Altnix offers consulting, implementation, customization and AMC support services for OTRS 5. Altnix team of experts can provide you with Business Analysis, Architecture Design, Implementation, Deployment and AMC support services for new or existing OTRS installations.
OTRS Consulting Services starts at $25 per hour. For more details Contact Us
OTRS 5 Business Consulting and Architecture Design
Altnix provides business analysis and architecture design for OTRS 5 help desk and OTRS 5 ITSM modules. This includes
- In-Depth Analysis of your Business Operations
- Customer Site visit and business process analysis
- Queue Structure, Service Catalogue, Agent and Customer Mapping
- SLA Definitions taking into account support levels and time zones
- Integration with other Enterprise tools as needed
- Customization Requirements
- Business Reports and Dashboards
Altnix has a team of expert OTRS 5 Consultants who can address the needs of industry verticals such as Automotive, Manufacturing, Media, Technology, Retail, Internet, eCommerce, and Telecommunications companies.
OTRS 5 Implementation and Deployment
Altnix implements OTRS 5 Help Desk and OTRS 5 ITSM solutions keeping in mind your business requirements. Implementation includes hardware readiness, proof of concept, UAT sign-off and production rollout.
- Hardware Readiness and Preparation
- Scope Study and Sign Off
- Design and Development
- Reports and Dashboards Design
- UAT Sign-Off
- Production Roll Out
- Training to end users
OTRS 5 Help Desk and OTRS 5 ITSM Customization
Altnix can customize your OTRS 5 installation so that it is a better fit to your business needs.
- Adding new workflows and dynamic fields
- Adding new functions and features in the form of new modules
- Creating custom reports as per customer needs
Third Party Integration with OTRS 5
Altnix can integrate OTRS with other third party tools including the following.
- Monitoring tools such as Nagios, Solarwinds, ManageEngine
- Network Management and Orchestrator tools such as HP NNM and Spiceworks
- Remote Management and Monitoring tools such as N-Able and ManageEngine,
- IT Process Automation Tools such as Autotask and ConnectWise
- ERP tools such as SAP, OpenERP, and Oracle
- Visualization Tools such as Cacti, Ganglia and Graffiti
24x7 AMC Support Services
Altnix offer 24x7 support services on an AMC or per hour basis for new or existing installations on OTRS 5. Our team of experts are available round the clock and will respond to you within a pre-defined SLA.