Incident Management with Nagios and OTRS Integration
With Nagios and OTRS ITSM tools, it is possible to automate incident management using integration between Nagios and OTRS. This integration between Nagios and OTRS increases operational efficiency, minimizes human errors and improves mean time to repair (MTTR) for incidents.
Alerts from Nagios Monitoring Tool
Nagios XI is an industry leading tool that offers monitoring of end to end IT infrastructure including Servers, Network Devices, Databases, and Applications. Whenever performance metrics of the IT assets breach threshold levels, Nagios will generate an Alert. These alerts can be seen on screen or sent as an email notification.
Incident Management in OTRS ITSM
OTRS ITSM is an open source tool for complete IT Service Management (ITSM) including Help Desk, Incident Management, Change Management, CMDB, and Process Management. OTRS provides a mechanism for defining workflows and escalation processes as per the business requirements for incident management.
Integration between Nagios and OTRS
The integration between Nagios and OTRS provides automatic linkages between Nagios alets, Incidents in OTRS and Configuration Items in CMDB inside OTRS.
Efficient Incident Management Process
Automating your incident management workflow offers a mechanism for tracking response times and resolution times for closure of incidents. This reduces mean time to repair (MTTR) and mean time between failures (MTBF). The OTRS ITSM tool provides escalation mechanism to enforce service level agreements (SLA) from the service teams. Using this integration, the IT managers can provide higher levels of availability of their IT infrastructure.
Correlation between CMDB and Incident
OTRS ITSM provides automatic linkages and affected Configuration Items (CI) inside the CMDB. Using this linkage, it is now possible to understand IT Assets that are affected by a particular incident. It is also possible to know how many Incidents are being created by a particular IT Asset inside the CMDB. Such correlation is useful for capacity planning and permanent problem resolution.
Integration Services from Altnix
Altnix has expertise in both Nagios and OTRS ITSM products. Altnix can integrate Nagios and OTRS ITSM in your environment and provide automated incident management implementation inside OTRS ITSM.
24x7 Support for OTRS ITSM
Altnix offers 24x7 anytime, anywhere support for OTRS ITSM. Our team of experts can support your OTRS ITSM on an annual maintenance contract (AMC) basis.