IT Service Management with OTRS ITSM
OTRS is an enterprise grade software tool that supports different ITSM features such as Incident Management, CMDB, Service Management, Change Management, Problem Management and Reports. OTRS ITSM has been designed to be compliant with ITIL v3 process definitions. Altnix offers consulting, implementation and maintenance of OTRS ITSM tool. Altnix also offers Managed services option on a 24x7 basis with Managed OTRS ITSM.
OTRS Consulting Services starts at $25 per hour. For more details Contact Us
Key Features of OTRS ITSM
|Incident Management and Problem Management:Using OTRS ITSM, your IT support team can resolve incidents on a daily tactical basis or resolve underlying Problems on a long-term strategic basis. With a comprehensive Incident management backend, OTRS works well for all common use cases around Incident and Problem Management.|
|Process Management and Workflows:Customer centric processes and workflows can be designed inside OTRS with decision points, approvals and tasks definitions. The process workflow works seamlessly with the Ticketing backend where the progress of each step in a process flow can be tracked till completion.|
CMDB and Asset Management: Maintain your entire IT infrastructure assets information such as Hardware and Software using the CMDB CI classes. If required, you can create new types of CI Classes and customize them as you need. You can link CMDB items with each other and define dependencies. CMDB also maintains a history of changes made to a particular Configuration Item.
Change Management: Changes and Service transitions in your IT infrastructure can be handled inside OTRS ITSM. You can define a Change Request template, identify stakeholders in the form of a Change Advisory Board (CAB), create work orders with timelines and track progress of the Changes till completion.
Enterprise Class Feature Set: OTRS is an Enterprise class software and supports features such as multi-tenancy, access control restrictions, workflows, LDAP integration and dashboards and reports. OTRS can be installed on-premise or can also be hosted in the Cloud.
OTRS ITSM Consulting Services
Altnix provides consulting services for OTRS ITSM. We are able to provide guidance for the overall architecture as well as low-level implementation details for customers who are looking for a robust ticketing system.
OTRS Implementation and Customization Services
Altnix also provides implementation and customization services for OTRS ITSM. Our team has deep expertise in deploying and managing OTRS ITSM for small and medium businesses as well as large enterprises.
Cloud OTRS ITSM from Altnix
Altnix offers Managed OTRS version for customers who are looking for a SaaS model on OTRS ITSM in the Cloud. OTRS ITSM is one of the applications offered under the managed hosted applications offering from Altnix.
24x7 Support for OTRS ITSM
Altnix offers 24x7 anytime, anywhere support for OTRS ITSM. Our team of experts can support your OTRS ITSM on an annual maintenance contract (AMC) basis.