Managed OTRS 5 Ticketing System
Altnix offers a managed OTRS 5 Help Desk and ITSM version in the clod that is ideal for small and medium enterprises that do not have in-house expertise with Ticketing Systems software. With Managed OTRS 5, the customer gets a ready to use ticketing system instance hosted in the cloud. Altnix team takes care of management and maintenance of the OTRS 5 application.
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Business Benefits of Managed OTRS 5 Help Desk and ITSM
|All the star features of OTRS 5: OTRS 5 Ticketing System is an industry leading open source ticketing system that is used by thousands of customers across the world. OTRS 5 offers Help Desk, ITSM module, process management, asset management, change management and workflow processes around Help Desk and Support ticket use cases. OTRS 5 is an Enterprise grade software that supports all enterprise requirements such as LDAP integration, multi-tenancy, access controls and third party integrations.|
|Fully Managed OTRS: The Managed OTRS 5 instance is fully managed by Altnix team. We take care of on-going daily management, patches, upgrades, performance optimizations, security management, backup and restore in case of application failures and overall application uptime for OTRS 5.|
|Guaranteed Application Uptime: Altnix team monitors the OTRS 5 application using our 24x7 NOC team and monitoring tools thereby providing guaranteed application availability as per pre-defined service level agreements (SLA). Altnix team takes care of the technical challenges around on-going application management.|
|Implementation and Customization Services: For customers who are looking for a one-stop solution for their OTRS 5 requirements, Altnix team also provides implementation, configuration, customization and maintenance services for customers who are using our managed OTRS 5 application.|
Managed OTRS 5 Options
Altnix offers different types of managed OTRS 5 application that suits the needs of small and medium customers. For larger customers, Altnix also offers an enterprise grade managed OTRS 5 that is flexible and fully customizable.
Managed OTRS 5 Consulting Services
Altnix provides consulting services for Managed OTRS 5 Help Desk and ITSM. We are able to provide guidance for the overall architecture as well as low-level implementation details for customers who are looking for a robust ticketing system and ITSM tool.
Managed OTRS 5 Implementation and Customization Services
Altnix also provides implementation and customization services for Managed OTRS 5 Help Desk and ITSM tool. Our team has expertise in deploying and managing OTRS 5 based ticketing system for small and medium businesses as well as large enterprises.
Migration to Managed OTRS 5
Customers may have already installed OTRS 5 on a physical server at their office premises or at a data centre. For those customers, Altnix provides free migration services where we migrate the existing OTRS 5 instance to our Managed OTRS cloud infrastructure.
24x7 Support for Managed OTRS Help Desk and ITSM
Altnix offers 24x7 anytime, anywhere support for Managed OTRS 5 Help Desk and ITSM. On going Management of OTRS includes the following activities:
- 24x7 pro-active monitoring from our Network Operations Team (NOC)
- Daily Data Backup of OTRS with up to 7 days of data store
- Full system restore in case of application failure
- Patches and Upgrades on OTRS application
- Additional Plug-ins and Modules installed and managed as needed by customer
- On-going changes to OTRS configuration such as Queues, Agents, Services