Altnix Launches Managed OTRS Ticketing System at $299

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April 30th, 2014:Altnix has launched Managed OTRS Ticketing System starting at $299 per month for small and medium enterprises looking for a robust ticketing system at affordable pricing. With this offering, Altnix has enabled customers to adopt an industry leading help desk and ticket management system without the overheads of daily management and maintenance.

Ticketing System is used by organizations to streamline their external customer support processes as well as internal department level processes. A traditional ticketing system is associated with a Help Desk and Customer Support scenarios for recording and tracking customer facing engagements. However ticketing systems have evolved to support additional features such as Asset management, process management, change management, incident management and knowledge management features. Ticketing Management can now be used to manage entire ITIL based service processes within a company including issue tracking for software development companies.

The OTRS Ticketing System is a full-fledged Help Desk and IT Service Management platform that makes it easier for organizations to create and manage ITIL compliant processes. OTRS provides a much cheaper alternative to other proprietary license based ticket management systems. However managing and maintaining an OTRS instance requires specialized skills and in-depth understanding of typical support processes.

“The Managed OTRS offering from Altnix solves the management problem for our customers”, said Allauddin Rehmattullah, “With this offering, customers get a ready to use OTRS instance completely management and maintained by Altnix. Using OTRS is now as simple as pointing your web browser to the managed OTRS URL”.

Altnix has years of experience in running 24x7 Help Desks and Support processes. Altnix team understand the implications of running an efficient ticket management system. Altnix also has deployed and managed OTRS based ticket management for small and medium enterprises and hence understands the pricing pressures faced face by them. Refer to for more details.


Pricing for Managed OTRS starts at $299 per month on a subscription model. This price point is ideal for small and medium enterprises that have smaller support team and yet need a strong ticketing management tool to streamline their support related processes. This offering can also be used by larger Enterprises with teams distributed across different locations or organizations that need to provide an external facing support portal for their end customers.


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